ACORP TRAINING   CODE OF CONDUCT

In the following matter, reference to Acorp Training will be taken to also mean Acclaim Corporate Services & The Acclaim Group Pty Ltd.

Acorp Training is committed to delivering fair, reasonable, and ethical dealings in all of its undertakings including:

• Client information
• Confidentiality
• Complaints and appeals
• Fee structure
• Guarantee
• Corporate policy
• Marketing
• Access and equity
• OHS

FEE STRUCTURE
All fees will be competitive when compared to others in the marketplace, and may be varied or discounted at the discretion of Acorp Training to assist individuals, secure corporate contracts or to comply with the requirements of Commonwealth or State/territory Government contracts.

FEEDBACK AND COMMUNICATION
Acorp Training embraces an ongoing policy of open communication and encourages feedback and dialogue with all clients to assist with meeting client needs and concerns as well as for ongoing improvement of the provided services.

Acorp Training appreciate feedback in regard to client’s opinions, satisfaction, or other views about the provided operations, policies and procedures.

Acorp Training will analyse utilise this feedback and communication to:

• Review it policies and procedures, and
• Plan for improvement

Feedback can be supplied directly to staff, or as written suggestions which may include the use of Acorp Training feedback forms.

All of these forms and/or information will be passed to the Director Compliance or an authorised delegate who will facilitate a response to the feedback.

The Director Compliance or authorised delegate/s will then develop strategies to ensure compliance, fairness, and improvement of Acorp Training policies, procedures, etc, and will advise appropriate stakeholders by the most appropriate method which may include but not be limited to:

• Verbal notification or announcement
• Newsletter
• Memo
• Written advice

DISCLOSURE
Full disclosure of information relevant to the proposed placement is necessary for the safe and productive undertaking of duties.

ANTI DISCRIMINATION
Acorp Training policy does not allow for the discrimination of an individual by virtue of their sex, sexual orientation, religion, culture, political beliefs, handicaps, or personal background providing it has no direct, reasonable, and legal bearing on the performance of the position, safety, or the well being of the applicants or others. All persons will be treated fairly

LEGISLATION
Acorp Training will ensure that it complies with all Commonwealth, State & Territory laws including legislation on:

• Occupational health & safety
• Workplace harassment, victimization and bullying
• Anti-discrimination, including equal opportunity, racial vilification, disability discrimination

Legislation that may apply to the Acorp Training's operations may vary from circumstance to circumstance and may include but not be limited to:

QLD – Vocational Education, Employment & Training Act 2000
QLD – Workplace Health & safety Act 1995
QLD – Workcover Queensland Act 1996
QLD – Workers Compensation & Rehabilitation Act 2003
QLD – Anti Discrimination Act 1991
QLD – Child Protection Act 1999
QLD – Fair Trading Act 1989
QLD – Industrial relations Act 1999
QLD – Trade Practices Act 1974

COMMONWEALTH, STATE & TERRITORY LAW

Acorp Training will ensure that it complies with all Commonwealth, State & Territory laws including legislation on:

• Occupational health & safety
• Workplace harassment, victimization and bullying
• Anti-discrimination, including equal opportunity, racial vilification, disability discrimination

Acorp Training will regularly check its policies and procedures against legislation at a minimum of every 6 months, but more often as practical and reasonable, or as advised by relevant authorities, advisors, or industry persons or organisations.

Responsibility
The Director compliance or an authorized delegate shall ensure that staff where applicable are all made aware of and kept up to date in regard to the legal responsibilities of Acorp Training and its officers, and shall keep accurate record of updates and update methods.

CONFIDENTIALITY
Acorp Training will not disclose the personal details of its clients, defendant debtors or associates except as expressly permitted by them, or to meet legislative or compliance standards set by regulatory authorities or other persons empowered under the law. Employees where applicable, may have access at any reasonable time to any records pertaining to their personal details kept by Acorp Training

Employees should not disclose information about Acorp Training , co-workers, contractors, or associates to any unauthorised individual.

STORING OF RECORDS
All records which are required by law or the request of the instructing authority will be kept for seven years unless otherwise directed by the Instructing Authority, after which time they will be destroyed in accordance with legal requirement for each type of record. These records will be made available to the instructing authority or other relevant stakeholders as required by the terms of contract.

Other records
Acorp Training will maintain records needed to fulfil its obligations under legislative requirements and to ensure it complies with corporate law including:

• Financial records
• Staff records (qualifications & experience)
• Enrolments
• Participation
• Safety/OHS records
• Student results records
• Audits
• Partnerships
• Industry arrangements
• Licenses
• Other

COMPLAINTS AND APPEALS
1.0 A complaint is raised and recorded by Acorp Training for future legal proceedings and training purposes.
1.1.1: The matter is fully investigated by the Administration Manager and a report compiled.
1.1.2: The findings are discussed with the complainant and action taken to resolve the matter.
1.1.3: If the complainant is unhappy with the result, they may ask for a review by the Director or be advised of other professional bodies where the complaint can be lodged.
1.1.4: If the Director reviews the file the review must be implemented within 48 hours and the complainant briefed within 72 hours.
1.1.5: If the complaint cannot be resolved to the satisfaction of the complainant the grievance should be referred to other appropriate independent bodies by the complainant such as

• A trade union, or association
• The Anti Discrimination Board
• Office of Fair Trading
• Australian institute of Private Investigators
• Legal representative

All issues, complaints and grievances are to be taken seriously by the management of Acorp Training and will be investigated and acted upon as quickly as possible. Acorp Training may refer a complaint to an independent person or group where it feels this will be beneficial to stakeholders.

Accurate records of complaints, actions, and outcomes will be kept on file.

Complainants will be informed in writing about actions taken on their behalf and confidentiality will be maintained to ensure the rights of the complainant are upheld. Complainants will be advised in writing of the outcomes of complaints as soon as practically and reasonably possible.

 National Provider Number 32480